Refund and cancellation policy

Every gym gets 15 days free with full access. No card or payment is taken during the trial, so there is nothing to refund or cancel.

Monthly plans are paid in advance and are not refunded for a partly used month. To cancel, simply don't renew: you keep full access until the end of the paid month, then the dashboard becomes read-only. Your data stays available to export.

If you cancel a yearly plan within 7 days of paying, we refund the full amount. After 7 days, yearly plans are not refunded, but you keep access until the end of the paid year.

If you paid twice, paid the wrong amount, or were charged for a period you didn't subscribe to, we refund the extra in full.

Ask through our contact page with your gym name, gym ID and payment reference. Approved refunds go back to the same UPI account within 7 working days.

Membership fees your members pay to your gym are between you and them. Kettlehive records those payments for you but does not collect or refund them. Members should ask their gym about refunds.